Michelin Tires

By | March 14, 2014

1. Don’t make threats. Have you ever said this, “If you don’t calm down, I’m not going to help you.” Or, “If you continue to yell at me, I’m going to have no choice but to terminate this phone call.” If you’ve ever made these, or similar, statements, I’d bet that your sole intent was to regain control of the conversation. But the problem is, your customer perceives this type of language as threatening and it does not make them back down and it does not create calm. Try a phrase like this instead: “I really want to help you, but your tone/language is making it really hard for me to do that.” And then pause for 2-3 seconds to let your words resonate with the customer.

OFFICIAL MAIL-IN REDEMPTION FORM MICHELIN@ Tires DEALER TO COMPLETE INFORMATION IN SHADED BOX. Buy any set of four new MICHELIN@ brand passenger or light truck tires at a participating

To quote a well-used parable: if it aint broke, dont fix it.

Bike riding is pure joy for those of us who cant seem to get enough of it. Out on the road with the wind in our face is what many of us so enjoy. But what makes it all worthwhile is having a quality bike to ride on. A Cannondale road bike that many people choose is the Super Six EVO.

NTERNATIONAL ALLEGRO FAMILY MOTOR HOME – MICHELIN® Tell the dealer you will be purchasing your tires through INTERNATIONAL ALLEGRO FAMILY MOTOR HOME Association’s ADVANTAGE ACCOUNT. NOTE: Your Allegro Member Number MUST be used as the

36 CUSTOMERS AND MARKETS — Michelin is committed to satisfying and retaining all its customers – from carmakers and tire dealers to motorists

All Michelin ® tires have a Standard Manufacturer's Limited Warranty, which covers defects in workmanship and materials Retailers are free to set individual prices. Please check with your local Michelin tire dealer for pricing near you.

MICHELIN® tires and tubes are subject to a continuous development program. Michelin North America, Inc. reserves the right to change product specifications at any time without notice or obligations. XML

DT000-11848-MI 205/60R16 92H Michelin Primacy MXV4 Avalon(03-04) Camry(2000) $176.00 $196.00 60K or 5 Yrs. Y DT001-54805-GE 205/65R15 94H General Camry(92-06)Avalon (99-04) $93.00 $113.00 55K or 6Yrs. Y DT004

2 MICHELIN ® TRUCK TIRE REFERENCE CHART XZA ® • Excellent steer tir e for regional operation • Desig ned for long mileage and even tread wear • Zig-zag design for tr ue all-position use

1 Michelin Ag Tire Report Mark Brannon and Brett Setzler Together Transforming the Market Ballast Ballast • MICHELIN & tractor manufacturers recommend the

AIRCRAFT SPRUCE WEST AIRCRAFT SPRUCE EAST Prices Subject to Change Without Notice CORONA, CA • (877) 4-SPRUCE PEACHTREE CITY, GA • (877) 477-7823 279

MICHELIN® tires and tubes are subject to a continuous development program. Michelin North America, Inc. reserves the right to change product specifications at any time without notice or obligations. Please consult wheel manufacturer’s load and inflation limits.

Title: Safety Recall : MICHELIN LTX M/S | Michelin Tires Author: Bernard Ward Subject: Michelin Tire Recall Created Date: 1/2/2014 1:29:55 PM

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